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Internal System Enhancements

Timeline:

Oct. 2023 - Nov. 2023

Role:

UX/UI Designer

Client:

Coca-Cola Europacific Partners

In 2022, Coca-Cola found that limited information access led to up to 3-day delays in resolving simple inquiries. Our challenge was "how might we introduce and showcase the internal system enhancements for vendors?"

Solution

Visualise and showcase three key enhancements to Coca-Cola's Sales Enablement (SaM) system; near real-time tracking, bulk inventory upload, and bulk inventory edits.

Visualise and showcase three key enhancements to Coca-Cola's Sales Enablement (SaM) system; near real-time tracking, bulk inventory upload, and bulk inventory edits.

Visualise and showcase three key enhancements to Coca-Cola's Sales Enablement (SaM) system; near real-time tracking, bulk inventory upload, and bulk inventory edits.

Key Outcomes

8%↓

8%↓

8%↓

Total inbound calls requiring support and understanding

5%↓

5%↓

5%↓

Emails sent between NSC and supply chain

12%↑

12%↑

12%↑

In enquiries resolved on first calls with customers

Goals

Requirements gathering

Requirements gathering

Define requirements to ensure clear understanding of success

Visual design changes

Visual design changes

Create the user interface designs for the proposed updates

Approach

Stakeholder workshop

Stakeholder workshop

What are some of the positive and negative aspects of the features from the SaM app?

What are some of the positive and negative aspects of the features from the SaM app?

What are some features you'd like to see on the SaM app?

What are some features you'd like to see on the SaM app?

Prioritising features for MVP

Redefining the experience

Initial Concepts

Initial Concepts

Final iteration

Let's turn ideas

into reality.

Let's turn ideas

into reality.