Internal System Enhancements
Timeline:
Oct. 2023 - Nov. 2023
Role:
UX/UI Designer
Client:
Coca-Cola Europacific Partners
In 2022, Coca-Cola found that limited information access led to up to 3-day delays in resolving simple inquiries. Our challenge was "how might we introduce and showcase the internal system enhancements for vendors?"
Solution
Key Outcomes
Total inbound calls requiring support and understanding
Emails sent between NSC and supply chain
In enquiries resolved on first calls with customers
Goals
Requirements gathering
Define requirements to ensure clear understanding of success
Visual design changes
Create the user interface designs for the proposed updates
Approach
Stakeholder workshop
What are some of the positive and negative aspects of the features from the SaM app?
What are some features you'd like to see on the SaM app?
Refining the requirements
Final iteration
