UX/UI Designer with 3 years of experience excelling in stakeholder management, managing design processes, and leading teams to achieve successful project outcomes. Skilled in cross-functional collaboration and with a strong grasp of design trends, I focus on creating impactful, user-centred products that drive success.
University of Sydney
Bachelor of Design Computing
2018 - 2021
Cross-Functional Collaboration
Stakeholder Management
Wireframing
Design Systems
Interaction and UI Design
User Experience Design
User Interviews and Research
Rapid Prototyping
Usability Testing
Wireframing
Affinity diagramming
Figma
AzureDevOps
Workshops
Led a team of 4 designers to establish scalable processes and structures, supporting UX/UI designers and cross-functional teams effectively.
Scaled the design system to support 4 platforms - Salesforce, .NET, Mobile Apps, and ServiceNow - with the flexibility to support new teams and platforms.
Onboarded over 700 users to the design system, fostering improved collaboration and consistent digital solutions organisation-wide.
Worked closely with developers and business analysts within an agile framework to ensure seamless implementation and feasibility.
Utilised Azure DevOps to manage Figma component updates, enhancing design system tracking and feature request implementation.
Designed and rapidly prototyped two user flows for the customer-facing form process to support usability testing sessions.
Conducted and supported eight usability test sessions with 24 participants across two rounds, including 8 older Australians and 16 nominees, to gather valuable insights.
Iterated the designs following 3 feedback sessions with designers and developers to refine the user experience.
Improved usability by refining the language, leading to a 44.5% increase for older Australians and a 24.1% increase for nominees in understanding the process.
Enhancements made to the structure and process of the form resulted in a 24.5% usability improvement for older Australians.
Co-facilitated a stakeholder workshop with 15 participants to gather insights on business requirements, stakeholder preferences, and pain points.
Developed high-fidelity concepts to visualise the process for three internal system enhancements, ensuring clear communication and alignment with stakeholders, developers, and the product owner.
Led 3 feedback sessions with stakeholders to refine the concepts to ensure alignment with the business objectives and user needs.
Delivered enhancements that resulted in an 8% reduction in inbound support calls, a 5% decrease in emails to the supply chain, and a 12% increase in first-call resolution rates.
Other
Certifications
Ultimate UI Masterclass
DesignerShip
2023
User Experience Designer
Salesforce
2024
AI Associate
Salesforce
2024
Community
UX/UI Mentor
SUEDE
AUG. 2024 - NOV. 2024
Project Mentor
Prodigi
JUL. 2024 - AUG. 2024
Project Mentor
180DC
SEPT. 2023 - OCT. 2024